Returns & Refunds Policy

Returns & Refunds Procedure

At Tidyco we know that sometimes you will need to return or cancel an item, please bear in mind the following;

• Before returning any goods please read our Terms and Conditions.

• Any products returned must be in a re-saleable condition & include the original packing and documentation.

• Tidyco must be informed of any return requests within 7 days of the original order date.

Once your return is authorised an acknowledgement will be emailed to the address used on your original order. Please return your item(s) in original packaging and ensure that all packages are securely wrapped. The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department.

Tidyco will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible. Upon receipt, all products will be inspected and at our discretion, credit may be refused at the discretion of Tidyco.

Any other issues with Returns and Refunds please speak to one of our customer service representatives on (01332) 851300 between the hours of 8.00am and 5.00pm, Monday - Friday. Out of these hours, please send your information to online.store@tidyco.co.uk and we will get in touch as soon as possible.