Delivery Services
Couriers
We have two chosen couriers for our goods;
• UK Mail, for anything that is within the United Kingdom.
• TNT, for anything outside of the United Kingdom.
All of our delivery times are approximate and can be delayed due to unforeseen circumstances outside of our control.
Delivery Options
Order placed after 3.00pm GMT will be processed the following day, adding 1 working day to the delivery service. When a product is advertised as ‘Next Working Day’ - Orders placed after 3pm on a Thursday will be delivered the next working day, which will be the following Monday. For orders placed on non working days (Saturday/Sunday) please add 1 working day to your delivery date.
• No deliveries will be made on Sundays or Bank/Public Holidays. Any deliveries scheduled to arrive on a Bank/Public Holiday will be delivered the following working day. Orders placed on a Bank/Public Holiday will not be dispatched until the following working day.
• Delivery timescales will vary for items which are not marked as ‘In-Stock’. The Tidyco Stock indication system is updated every 24 Hours and actual stock at our warehouse may vary to that shown on the online store. Should you order an item that for any reason has a different lead time to what we have advertised on our online store we will send you an email informing you of the changed status.
Emergency Weekend Deliveries
We do not advertise that we deliver over the weekend on our online store, however we can offer an emergency weekend delivery service for an additional cost. You will need to call our customer service team between 8.00am and 5.00pm, Monday - Friday on (01332) 851300.
Export Goods
We offer Complete Global Shipping to almost every country worldwide, certain countries may incur further import taxes on top of the listed delivery charges - if unsure please check with your local customs department. If your country is not listed in the delivery options, please do no worry as we will be more than happy to help. Either call our export team between 8.00am and 5.00pm, Monday - Friday on (01332) 851300, or email online.store@tidyco.co.uk for pricing.
Further Information
In the unlikely event that your product/s being lost or damaged in transit, claims must be made in writing. In the case of non-delivery, please wait 10 working days in case it has been delayed. All damaged goods must be retained in case we need to arrange an inspection.
Please ensure you are available to sign for your parcel as this will not be left without a signature. If you are not able to receive your delivery, please follow the instructions on the card that will be left by the courier to rearrange your delivery. You will receive an email on the day of dispatch with a unique tracking code, this can be used to track your delivery from the Tidyco warehouse right to your front door, we highly recommend using this.
All delivery costs include VAT at the current rate and are per order, regardless of the number of boxes.
