Marketing Manager at Tidyco Limited.
C3 Construction - Mobile Hose Replacement Solutions
Tidyco delivered C3 Construction a cost effective solution to Mobile Hose replacement, by combining our Customer Portal with a Bespoke stock holding of Parker Hannifin Hose and Fittings we were able to not only reduce costs in the long run but cut down the number of Mobile Hose call outs required by 50% year on year. We have an great relationship with Parker Hannifin that spans over 30 years, this allow us to work closely with our customers to deliver the right product to match their requirements as we have access to over 300,000 Parker Certified parts.
- Mark Newman - Hose Doctor Manager, Tidyco Ltd
C3 Construction are a leading groundwork and civil engineering contractor based in the Midlands, providing groundwork and infrastructure for national house builders and commercial clients. Much of their work is on a sub-contract basis – supplying the labour, plant and materials necessary to complete building schemes.
Using a large amount of hydraulically operated plant and machinery, this requires regular maintenance to ensure all parts are in good working order. When operating plant and machinery for extended periods of time hydraulic hose becomes worn and often blows/bursts, requiring a replacement/repair to get the machine up and running again.
C3 Construction approached Tidyco with a problem, the Mobile Hose Repair service they were using supplied a product that simply did not stand up to the demanding usage – they found themselves calling out for hydraulic hose repairs more and more frequently, at a significant cost to the business.
Plant and Customer Care Manager Kerry Nice explained; ‘we need a Mobile Hose Repair service that can be on site within the hour to reduce our downtime and fit a quality product to cut down the number of call outs throughout the year.’ The Tidyco Hose Doctor service operates 24/7 and we always aim to be on site within one hour, whatever the location. More importantly – we only ever fit Parker Hannifin Hose and Fittings, recognised globally as a market leader in Hydraulic Hosing.
By fitting high quality Parker Hannifin Hose and Fittings we were able to cut the number of Mobile Hose call outs in half for C3 within the first year. In addition to this we provided Kerry with a Tidyco Customer Portal account, allowing her to; manage purchase orders, view invoices/job sheets, call out an engineer and order parts without ever having to call Tidyco. Kerry stated ‘We have saved money and the service has been brilliant, so easy to send a quick email, I then get updates as to when the job will be done and exactly when the engineer has completed their work, as my job is so busy having emails and calls every two minutes the tidyco portal is fantastic.’
The Tidyco Hose Doctor service is unique in that we are more cost effective than market leading Hose Repair services, whilst at the same time only ever using Parker Hannifin Hose and Fittings which are proven to have outstanding quality and longevity in the most demanding of applications.