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Tidyco Webstore Security

Tidyco recognise that buying products online using a credit or debit card can be a cause for concern and we appreciate the need to assure buyers that their transacation will be safe and secure. Listed below are the answers to a few questions you may have concerning our website security policy. If you would like more information, click here to contact a customer service representative.


How do I know my card details are safe?

Can your employees or carriers get hold of my card details?

What if I have a good reason to cancel after I have paid?

How safe is my personal information?

How do I know my card details are safe?
If you proceed with an order on the Tidyco website, you will not be asked for your card details on the site itself. When you use your credit card to purchase products from our Web site, rest assured that your transaction information is transmitted over a secure connection. All card transactions are carried out on SecPay's servers use Secure Sockets Layer (SSL), an advanced encryption technology that works Microsoft Internet Explorer (version 3.0 and above), and AOL (AOL 3.0 and above). This technology safeguards your personal information. To see more information on SecPay click here.
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Can your employees get hold of my card details?
Absolutely not. No one at Tidyco ever obtains your card information. The card information is only handled on the SecPay Secure site.
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What if I have a good reason to cancel after I have paid?
Subject to our standard terms of sale, if there is a valid reason to refund such as a wrong product delivery etc. then Tidyco will immediately refund the charge by crediting the transaction back to the card account. This is done through SecPay and we do not obtain any of your card information whilst processing this. Problems of this type should be reported as quickly as possible to:

Tidyco Limited.
Unit 15 The Parker Centre,
Mansfield Road, Derby.
DE21 4SZ UK

Telephone: +44 (0)1332 851300 Facsimile: +44 (0)1332 290369 Email: info@tidyco.co.uk

Be sure to include your address and email address so we can contact you to advise the status of refund.
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How safe is my personal information?
Tidyco will only record the information required to deliver the order. This information is for the purpose of carrying out the order only and will never be divulged to any other company, save the carrier who delivers the order to you. By using reputable carriers, Tidyco ensure that your personla information remains safe. The information will be kept on our order processing system for the purpose of accounting, however we may use your email address to inform you of any important information you should know such as the status of your order or information regarding servicing of equipment etc.
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