How soon will I receive my order?
How will I know if my order has been processed?
Can I pay by mail?
How do I change or cancel my order?
What is Tidyco's guarantee or return policy?
How is sales tax (VAT) calculated?
Where does Tidyco charge sales tax (VAT)?
What are cookies and are they safe?
Is it safe to use my credit card online?
I am experiencing problems using this website.
What if I have a technical question about a Tidyco product?
Ordering Questions
How soon will I receive my order?
If you are within the UK, standard shipping for in-stock products is next business day for orders placed before 3.00pm BST. Products not in stock will normally take 3-5 days to deliver. Overseas orders will normally take 7-10 days to deliver
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How will I know if my order has been processed?
The ordering system will automatically sen an email confirmation at the time of online ordering. You will also receive a confirmation from SecPay that the transaction was successful. Once Tidyco processes your order we will send you an e-mail confirmation with delivery details.
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Can I pay by mail?
Yes you should obtain a cost for the the product using the webstore, then telephone the details to our order processing line +44 (0)1332 851300. We normally despatch the products on clearance of the funds through our bank. You can send payment by cheque to:
Tidyco Limited.
Unit 15 The Parker Centre,
Mansfield Road, Derby.
DE21 4SZ UK
Telephone: +44 (0)1332 851300 Facsimile: +44 (0)1332 290369 Email: info@tidyco.co.uk
Be sure to include your address and email address so we can contact you to advise the status of your order.
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How do I change or cancel my order?
To request an order change or order cancellation please contact a customer support representative on +44 (0)1332 851300 or click here to submit an online request.
Any request to change or cancel an order will incur a 15% administration fee.
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What is Tidyco's guarantee or return policy?
Tidyco offers a 10 day returns policy which is subject to a 15% handling charge providing the product has not been used. Tidyco guarantee all new products in line with the manufacturers policy.
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How is sales tax calculated?
Depending on the order delivery location we will charge VAT within the UK. We will not charge VAT on orders delivered outside the UK.
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Where does Tidyco charge sales tax?
In accordance with the UK VAT regulations, Tidyco charges tax in the UK only.
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What are cookies and are they safe?
HTTP "cookies" are small bits of data that a Web page asks a browser to store on a user's computer, either in RAM or on the hard drive. Cookies cannot be used to "see" any other data on the user's computer, nor can they determine the user's email address or identity.
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Is it safe to use my credit card online?
Yes. When you use your credit card to purchase products on our Web site, rest assured that your transaction information is transmitted over a secure connection. All card transactions are carried out on SecPay's servers use Secure Sockets Layer (SSL), an advanced encryption technology that works Microsoft Internet Explorer (version 3.0 and above), and AOL (AOL 3.0 and above). This technology safeguards your personal information.
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I am experiencing problems using this website.
Occasionally, this website may not function properly with certain computers and configurations. Try quitting and restarting your browser (e.g. Internet Explorer) and make sure your browser accepts "cookies". If you continue to experience problems, please try to access the website at a later time or call us at +44 (0)1332 851300 weekdays from 9 A.M. to 5.50 P.M. BST to place your order on the phone.
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What if I have a technical question about a Tidyco product?
Tidyco's policy is one of providing advice and support for any product ordered as quickly as possible. If you have any questions about a product you have bought or are considering buying, feel free to send our technical support team an email at anytime at info@tidyco.co.uk
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